Contact us

Looking to get in touch with Étoile de Soie? Whether you’re shopping for your next sustainable bikini or exploring wholesale opportunities, our team is here to help. We proudly support both individual customers and fashion retailers across the globe.

For general questions, order support, sizing advice, or tracking details, please reach out to our customer service team. Our experts are happy to assist you with all inquiries related to our luxury swimwear collections, returns, and shipping information.

Customer Support Email: support@etoiledesoie.com
Hours: Monday – Friday, 9:00 AM to 6:00 PM (CET)
We aim to respond to all messages within 24 business hours.

If you are a boutique owner, wholesaler, fashion buyer, or distributor interested in stocking Étoile de Soie, we welcome your partnership. Our B2B team can provide you with product catalogs, pricing, and terms for carrying our eco-friendly, high-performance swimwear in your store.

Wholesale Inquiries: business@etoiledesoie.com

All Étoile de Soie products are crafted using recycled materials and ethical manufacturing, with our main production based in Tunisia. We offer worldwide shipping and exclusive access to our seasonal collections.

Follow us on Instagram and Pinterest to stay inspired. Or simply fill out our contact form and start the conversation today.

Contact Étoile de Soie — where sustainable swimwear meets timeless elegance.

Étoile de Soie is a luxury swimwear brand redefining beachwear through a lens of sustainability, elegance, and conscious design. Inspired by Mediterranean beauty and timeless femininity, we create designer bikinis and eco-friendly swimwear that make women feel confident, empowered, and effortlessly chic.

Each piece in our collection is crafted from recycled, high-performance fabrics sourced with care. We believe luxury should never come at the planet’s expense. Our designs are bold yet refined — perfect for days spent by the sea, lounging poolside, or traveling in style.

Our factory, based in Tunisia, is a core part of our ethical mission. There, skilled artisans bring every Étoile de Soie design to life using responsible production methods and sustainable materials. We ensure fair labor practices, reduced waste, and minimal environmental impact throughout our manufacturing process.

Whether you’re shopping for your next vacation or looking to stock Étoile de Soie in your boutique, we cater to both B2C and B2B clients. We proudly partner with retailers, wholesalers, and fashion buyers who share our values of conscious luxury and impeccable quality.

Need help or want to collaborate? Visit our Contact Page to speak with our customer care or wholesale team. We’re here to assist with sizing guidance, order support, or partnership inquiries.

From sustainable bikinis to stylish beachwear essentials, Étoile de Soie is where modern swimwear meets heritage craftsmanship.
Feel the difference. Wear the story. Swim with purpose.

Our commitment to eco-luxury fashion ensures every piece is crafted with purpose and integrity.
Experience the fusion of modern design and Mediterranean heritage in every stitch.
For press, collaborations, or styling requests, reach us at press@etoiledesoie.com.

Contact Étoile de Soie — your luxury sustainable swimwear brand offering eco‑friendly bikinis, designer beachwear, and couture-worthy accessories. Whether you’re a stylish beach lover, a boutique owner, or a wholesale partner, we’re here to help.

We take pride in providing personalized support for:

• Individual customers seeking sizing help, returns, or styling advice

• Fashion retailers and distributors looking to stock ethical swimwear

• Press, influencers, and collaborators interested in creative partnerships

1. 💬 Customer Support & General Inquiries

Looking for help with a recent bikini order, sizing questions, or eco-friendly swimwear details?

• Email: support@etoiledesoie.com

• Phone: +[Country Code] [Phone Number] (Mon–Fri, 9:00 AM – 6:00 PM CET)

• Response time: Within 24 business hours

From size guides and fabric insights to international shipping and return instructions, we’re happy to provide expert assistance. Your confidence and satisfaction are our top priorities.

2. 🎁 Track Your Order & Manage Returns

Here’s how you can stay updated with your purchase:

• Use our Order Tracking Portal (via link at the top of the website)

• For lost, delayed, or damaged items, contact us with your order number

• Eco-friendly packaging: We use recycled materials and strive to offset CO₂ in shipping

• Return Window: Up to 30 days from receipt—clean, unworn items only

• Return Process:

  1. Email support@etoiledesoie.com

  2. Receive prepaid return label

  3. Package and ship your item

  4. Expect credit or exchange within 7–10 days of receipt

3. 🤝 Wholesale & B2B Partnerships

Étoile de Soie is delighted to collaborate with retailers, boutiques, hotels, and e-commerce platforms seeking luxury sustainable swimwear.

Wholesale inquiries:

• Email: business@etoiledesoie.com

• Typical response time: 48 hours

We provide:

• Complete line sheets, price lists, MOQ details, and drop-ship options

• Seasonal lookbooks and digital assets for in-store displays

• Co-branded or exclusive capsule collections upon request

• Flexible payment terms, net-30 invoicing, and discount structures for initial orders

• Ongoing support for marketing, social campaigns, and product launches

Why wholesalers choose us:

• Trusted for recycled-fabric bikinis and Mediterranean textile craftsmanship

• Ideal for stores targeting eco-conscious shoppers and luxury resortwear clients

• Streamlined ordering and seamless logistics, including DDP shipping to global destinations

4. 🌍 Location & Global Accessibility

Though based in [City, Country], Étoile de Soie is a truly global brand with clients and collaborators worldwide: Paris, Dubai, Marrakech, Tokyo, Los Angeles—where style meets sustainability.

Our Headquarters & Atelier:
[Company Name: Étoile de Soie]
[Optional Street Address]
[City], [Region], [ZIP], [Country]

Business hours:
• Monday–Friday, 9:00 AM – 6:00 PM CET
• Closed weekends and local holidays

Appointments:

• B2B clients and press can schedule in-person or video consults

• Visit our Atelier by appointment: contact support@etoiledesoie.com to book

[Embed a dynamic Google Map or stylized SVG map with our location marker]

5. 🗣 Press, Collabs & Influencer Requests

Want to feature Étoile de Soie in a magazine, blog, or photoshoot? Looking for brand partnerships or influencer campaigns?

Press & partnership contact:

• Email: press@etoiledesoie.com

• Typical turnaround: 48–72 hours

Whether you’re a magazine editor, influencer, fashion photographer, or cultural curator—send us your media kit, audience demographics, and project pitch. We’re deeply interested in authentic storytelling around sustainable luxury.

6. 📱 Social Media & Community

Stay inspired, engaged, and informed through our latest collections, styling ideas, and behind-the-scenes content:

• Instagram: @etoiledesoie

• Pinterest: pinterest.com/etoiledesoie

• Facebook: facebook.com/etoiledesoie

• TikTok: @etoiledesoie_official

Follow, tag us in your pics, or use our brand hashtag #EtoileDeSoie—we love sharing our community moments!

7. 📋 Contact Form (Optional Embed)

[ Embed a clean Shopify/Webflow/WordPress contact form here with:
• Name
• Email
• Subject (Picking list: Support / Wholesale / Press / Other)
• Message
• Submit button
• Privacy checkbox ]

Ensure real-time validation and polite confirmation message: “Thank you – we’ll reply within 24 hours!”

8. 📌 FAQ – Quick Answers to Common Questions

Q1. Can I return a bikini after trying it on?
A1. Yes, within 30 days—must be clean and unused. Contact support to begin.

Q2. Does Étoile de Soie ship internationally?
A2. Yes—global shipping is available. Duties & taxes handled at checkout as needed.

Q3. How can I become a wholesale partner?
A3. Email business@etoiledesoie.com with store info, audience, desired quantities; we’ll guide you through next steps.

Q4. What sustainable materials do you use?
A4. All swimwear is made from high-performance recycled fabrics (polyester/nylon blends) sourced ethically.

Q5. Can I book an appointment to view samples?
A5. Yes—book at support@etoiledesoie.com; in-person or video appointments are available.

Q6. How long does production take?
A6. Most items are ready to ship in 3–7 days; custom or larger orders may take 2–4 weeks depending on complexity.

Q7. Are bulk orders eligible for discounts?
A7. Yes—we offer tiered pricing and net-30 payment terms for qualified wholesale clients.

9. 🛡 Trust & Assurance

At Étoile de Soie, we’re committed to:

• Transparent ethical manufacturing and fair labor

• Eco-friendly operations, including recycled packaging

• Secure payments, GDPR-compliant data handling

• A 30-day return policy, quality assurance team, customer satisfaction guarantee

Trust us to combine aesthetic excellence with integrity—every step of the way.

10. 🧩 SEO Keywords & On‑Page Optimization

Primary focus keyword:
Contact Étoile de Soie

Secondary / supporting keywords:
luxury swimwear brand, sustainable swimwear support, eco-friendly bikinis help, wholesale swimwear inquiries, ethical fashion brand

LSI / semantic keywords:
recycled fabric bikinis, Mediterranean swimwear, Tunisian swimwear factory, luxury beachwear customer care, eco-conscious swimwear, boutique swimwear distributor

Long-tail keyword phrases used:

• Contact Étoile de Soie for sustainable bikini sizing help

• Wholesale swimwear partners and distributors

• Eco-friendly swimwear customer support and returns

HTML structuring & markup:

• Title tag: “Contact Étoile de Soie | Luxury Sustainable Swimwear”

• Meta description:

  “Contact Étoile de Soie for customer care, B2B wholesale inquiries, or press partnerships. Luxury swimwear crafted ethically with recycled fabrics.”

• H1: Contact Étoile de Soie

• H2s: Customer Support & General Inquiries, Order Tracking & Returns, Wholesale & B2B Partnerships, Location & Accessibility, Press & Collaborations, Social Media & Community, FAQ, Trust & Assurance

• Internal links to /about, /shop, /faq, /wholesale as needed

11. ✅ Next Steps & Action Prompts

• Individual shoppers: Reach us at support@etoiledesoie.com or via the embedded form

• Wholesale retailers & distributors: Email business@etoiledesoie.com for catalogs, pricing, and sample requests

• Press/influencers: Use press@etoiledesoie.com with your media kit

• Appointments: Available across CET timezone—book via email

12. 📅 Business & Response Policy

• Email hours: Mon–Fri, 9:00 AM – 6:00 PM CET.

• Typical response: 24 hours for customer inquiries, 48 hours for wholesale or press requests.

• Emergency contact: [Extra phone or WhatsApp line if available]

13. 🔁 Redirect & URL Strategy

Given SEO best practice, we recommend:

• URL slug: /contact-etoile-de-soie

• 301 redirect from /contact to prevent duplicate content and strengthen focus

• Consistent canonical tag in header

14. 💼 Developer Notes

• Embed form via Ajax for instant validation

• Include JSON-LD markup for Organization and ContactPoint

• Leverage structured FAQ schema to improve SERP visibility

• Compress hero image and alt tags filled as per SEO

• Ensure responsive design and accessibility compliance

15. 🕊 Closing & Brand Promise

Étoile de Soie is your partner in conscious luxury—where every bikini, every message, and every interaction reflects our dedication to craft, ethics, and elegance.

Contact Étoile de Soie today—because your voice matters, whether you’re beach bound, boutique bound, or press bound.

16. 🌊 Our Commitment to Sustainable Customer Experience

At Étoile de Soie, contacting us is more than just reaching out — it’s part of our philosophy of intentional, human-centered service. Every touchpoint is handled with care, whether you’re seeking help with your order or initiating a long-term retail partnership.

We’re proud to combine eco-conscious values with world-class support, offering transparency and empathy from the very first email to the last fitting detail.

Why choose Étoile de Soie for your sustainable swimwear needs?

• 🌿 Responsiveness: You’re not just a customer; you’re part of a global community that values ethical fashion and thoughtful design.

• 🧵 Expertise: Our team is trained in sizing support, fabric performance, and sustainable material care.

• 🌍 Accessibility: We’re fluent in international logistics and have handled shipments and communications across Europe, the Middle East, North Africa, Asia, and the Americas.

• 🤝 Accountability: Whether it’s resolving a shipping issue or advising on B2B terms, we act with fairness and clarity.

17. 🌐 Languages & Multilingual Support

As an international brand rooted in both French and MENA influences, Étoile de Soie supports multilingual communication. We can assist in:

• English

• French

• Arabic

• [Other supported languages depending on team capacity]

If your inquiry requires communication in a specific language, just let us know — we will gladly accommodate you or redirect to the appropriate team member.

18. 🧳 Travel Retail, Hospitality & White-Label Requests

In addition to wholesale swimwear for boutiques and fashion retailers, we also support:

• Hotel boutiques & resort gift shops

• Travel retail buyers in airports, cruise lines, and coastal destinations

• White-label swimwear manufacturing for curated luxury brands or private collections

For such inquiries, please contact:
📧 b2b@etoiledesoie.com

Let us know your desired specifications, order volumes, and delivery timelines. We will provide a tailored solution based on your needs and branding preferences.

19. 🧼 Fabric Care, Maintenance & Aftercare Advice

Swimwear care is a key part of longevity and sustainability. Our support doesn’t stop at checkout.

If you need aftercare tips for your eco-friendly bikinis, or want to preserve the texture and fit of our recycled swimwear fabrics, we’re happy to advise you.

Common questions we support:

• What detergent is best for delicate swimwear?

• How do I dry my swimwear without damaging elasticity?

• Can Étoile de Soie swimwear be used in saltwater pools or hot tubs?

Feel free to email us at support@etoiledesoie.com with specific care questions — we’ll provide garment-specific guidance.

20. 🤲 Ethical Transparency & Open Dialogue

Étoile de Soie is committed to open communication, not just for orders and business, but for deeper questions around our ethics, environmental impact, and sourcing process.

If you’re a journalist, sustainability expert, academic researcher, or consumer with deeper questions, please reach out to ethics@etoiledesoie.com.

We welcome thoughtful dialogue around:

• Our Tunisia-based production and labor practices

• Fabric certifications (e.g. GRS, OEKO-TEX)

• Our packaging and shipping footprint

• Diversity and inclusion in our hiring and marketing practices

We believe true luxury includes transparency, accountability, and integrity — and that includes how we communicate with you.